True

If you receive a defective item, please reach out to customer service. We would like to hear your feedback no matter where you purchased your True product, and will do our best to resolve any issues with defective items. <span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Need more help? Reach out to&#xA0;<a data-fr-linked="true" href="mailto:help@fosterandrye.com" id="isPasted">help@trueforyou.com</a>.

If you receive a defective item, please reach out to customer service. We would like to hear your feedback no matter where you purchased your True product, and will do our best to resolve any issues with defective items. Need more help? Reach out to

What if I have a defective item?

Returns

What items can I return?

When can I return items?

What if I bought items at a different store?

How do I initiate a return?

Who is responsible for return shipping?

How long does it take to receive a refund?

What card does my refund go on?

How do I ship a package?

What is the return policy?

Can I exchange an item?

Exchange

How long will it take to receive a refund?

Are shipping charges refundable?

What is your review process, when items are returned to the warehouse?

Where would I find more information about refunds?

Refunds

What does backorder mean?

Why do backorders occur?

What are my options when it comes to backorders?

When will my backordered item be shipped to me?

Backorder

What payment types do you accept?

Payment Options

Do you sell wholesale?

Wholesale

What if I am having order issues?

Is True Help Center’s customer service automated?

What happens when I file a chargeback?

Order Issues

What are the nutrition facts?

Consumable

Do you offer a military discount?

Discounts (military etc.)

What is your shipping policy?

How long will my order take to ship?

What is the last day to order for the holidays?

Shipping

How can I track my order?

Order Status

Can I return my gift card?

Can we use Trueforyou.com gift cards anywhere?

Can I use a discount code if I am buying a gift card?

Gift Cards

Does True offer any collaboration opportunities?

Collaboration Requests

What if I have a defective item?Updated a year ago